If you are not totally satisfied with your purchase, and the item is in unused condition with original packaging still intact, you can return your item(s) within 7 days of the shipping date or purchase date (for in-store purchase) for a refund or store credit (excluding original shipping costs). If the returned item cannot be restocked due to looking used, tampered or not functioning as normal. Then your request for a refund or store credit will not be processed and the original item will be returned to you.
Returns Terms and Guidelines
- All returned items must be unused, complete with original tags and/or packaging if applicable.
- We are not responsible for the return shipping costs of the items.
- All Items must be in original, resalable condition.
- Please make sure all returned items are well packaged, so as not to be damaged in the post.
- If returning tempered glass screen protector, electronics hardware, please ensure the box is protected with an outer packaging layer. The box is part of the product, therefore any damage may result in the return being refused.
- Please make sure all return packages are sent with a trackable, insured service.
- We cannot take responsibility for items damaged or lost in the return transit.
- If returned an item from outside Singapore, please clearly mark the package 'RETURNED GOODS', to avoid any customs charges. Casefactorie is NOT responsible for any return custom charges made.