Your purchases will usually leave our warehouse between 1 to 3 working days and may ship on the same day, if the items are in stock and the order is placed prior to 3:00pm GMT+8
. We cannot guarantee your order will ship the same day, regardless of the shipping method you select. Orders with free shipping method will be shipped via Singapore Post Limited
, SingPost unless stated otherwise. Casefactorie will not be responsible for any lost mail without tracking number.
LOCAL SHIPPING WITHIN SINGAPORE
Standard Mail: Standard Mail is free of charge without any tracking . Your purchase will be delivered to your letterbox between 3 to 5 working days. All additional postage charges are absorbed by Casefactorie. There might be delays beyond the original delivery estimates. Casefactorie holds no responsibility in any delay and lost of mail.
A.M. Fast Mail: You can opt for the Fast Mail option if you want your items urgently for SGD $3. Fast Mail will ensure your purchase reaches your letterbox within the next 2 working days if the items are in stock and the order is placed prior to 3:00pm GMT+8, this only applies if your order is made on a working day. Fast Mail does not come with tracking number. Casefactorie holds no responsibility in any delay and lost of mail.
: The Registered Mail option allows your purchase to be tracked in case your parcel is lost. You can track your item’s status, making it ideal for confidential or important items which require special handling, processing and accountability. Your purchase will be delivered to your letterbox between 3 to 5 working days. There might be delays beyond the original delivery estimates. Casefactorie holds responsibility for any lost mail. You can enter your tracking number and trace your shipment via this website
. Your tracking number will be provided once your order has been shipped.
Please check via this page
for more information about our Ninjavan delivery services.
International orders generally ship in 1-2 business days, and may ship the same day, if the items are in stock and the order is placed prior to 3:00pm GMT+8. We cannot guarantee your order will ship the same day, regardless of the shipping method you select.
Customs Duties and Taxes: Orders shipped outside of the Singapore may be subject to import taxes, customs duties, and fees levied the country you live in. Your local government may impose import duties and/or taxes on shipments from outside your country. As the recipient of an international order, you are responsible for paying any taxes, duties and/or customs fees charged by your government. Casefactorie has no control over these charges, nor can we predict what they may be.
Customs Value: Casefactorie is required by law to declare an accurate commercial value on all non-Singapore shipments. We are unable to honour any requests to adjust the actual value of an order on the customs documentation.
Customs policies vary widely from country to country; you should contact your local customs office for more information. Please also note that when customs clearance procedures are required, it can cause delays beyond our original delivery estimates.
International orders shipped will be shipped via Singapore Post Limited
, SingPost unless stated otherwise. This shipping method may be delayed further depending on customs policies. The Speedpost Standard and Speedpost Economy methods do NOT come with tracking information. For more information on international delivery services, you can visit the SingPost's international delivery services
on their website. Casefactorie provides international shipping method with tracking number only. You can enter your tracking number and trace your shipment via this website
There will be an additional $2.50 SGD applicable for international registered article.
Weight Step Up To (max weight: 2kg)
Destination Zone 1
Malaysia & Brunei
Postage Rate (SGD)
100g - $3.00
250g - $4.10
500g - $5.70
Per additional 100g - $1.60
Destination Zone 2
Countries in Asia & the Pacific (except Australia, Japan & New Zealand)
Postage Rate (SGD)
100g - $3.70
250g - $7.30
500g - $12.50
Per additional 100g - $3.00
Destination Zone 3
Countries in the rest of the world, including Australia, Japan, New Zealand, Africa, America, Europe and the Middle East.
Postage Rate (SGD)
100g - $5.20
250g - $10.35
500g - $17.50
Per additional 100g - $4.00
Only one coupon code can be applied per order. If your order has been placed, your order total cannot be modified.
Please be aware that if you use a discount or coupon code with your order, and that discount brings your order total below the threshold amount for free shipping, your order will no longer qualify for free shipping. Shipping fees charged under these circumstances are not refundable. Also, please note that only one discount code can be used per order.
Our website currently accepts Visa, Master Card, American Express.
We are unable to cancel most orders. Our goal is to ship your order as quickly as possible, and we make every effort to minimise the time between when your order is placed and when it ships out. Unfortunately, this means that it is usually impossible for us to cancel an order once it's been processed.
If you no longer want the item(s) purchased, and as long as your product is unopened, please contact Casefactorie Support Team
and we'll set up a return for refund. Shipping fees are strictly non-refundable in any event, and you may be responsible for return postage.
OTHER 3RD-PARTY WEBSITES/APP
Casefactorie sells, and may fulfill, orders on platforms/websites such as Carousell
and others. Orders fulfilled by them are subject to their shipping policies. Orders placed on other websites, but fulfilled by Casefactorie, are subject to the Domestic or International Shipping policies as described on this Shipping Information page.
What are the different states of an order?
1. Order Placed:
Your order has been placed.
We’ve received your order and payment information. Though you can’t make changes to your order right now, you’ll be able to when we start preparing your order.
2. Order In Progress:
Your order will be available soon.
We have all the information needed to complete your order. As soon as the item is ready, we’ll send you an update and prepare the shipment. You can still make changes to the order at this point.
3. Preparing to Ship:
Your order is being prepared for shipment.
We’re completing some final details before we ship your order. As soon as it ships, we’ll email you the delivery information. At this point, you can no longer make changes to the order.
4. Shipped:Your order has shipped.
You can track your shipment via Singapore Post Limited
to follow your package online if you have selected the tracking option upon checking out. This information will be available within the first 24 hours of shipment.
Your order was delivered.
The package has been dropped off at the shipping address specified in your order. If you need to return any part of your order, you can initiate the process online.
Contact Casefactorie Sales Team
Find the most convenient option to get help for your order, or check the progress of a current shipment.
* Casefactorie uses encryption to protect the confidentiality of your personal information.