Having an issue with your purchased product?

Get help from where you are.
Have an issue with our product? Write us an email with each applicable item below:


  • Your device model
  • The product you are having issues with, along with colour and side, if applicable.
  • A short description of your issue
  • At least 2 clear pictures of your issue, or video so that we can better understand it.
  • Your order number or email address, if you purchased from our website.
  • A picture / screen shot of your proof of purchase or order confirmation email.
    Those that include the above items from the start can have their issue solved up to a day faster!
    Get help by sending an email to Casefactorie support team.